Rini Das, CEO, PAKRA

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An application of Gamification to Customer Service Processes and Learning

CustomerThink Founder/CEO Bob Thompson recently interviewed me.

We discussed how PAKRA applies gamification approach to increase accountability in the customer service processes and reduce learning curve of service agents.

Here is the interview: How Gamification Can Accelerate Service Agent Training: Inside Scoop with PAKRA CEO Rini Das

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