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Gobsmacked™ Series:

A Google+ community about how to use Google+ as customer-interaction channel.

Gobsmacked™ Queens Christine Sutherland and Rini Das discuss how to commune with valuable connections: A secret diary Gobsmacked™ YouTube Video

In this edition of Gobsmacked™TV: Christine Sutherland and Rini Das, Gobsmacked Queens, donned in our PJs, discuss best practices of how to engage with our prospects.

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Gobsmacked™ Queens Christine Sutherland and Rini Das discuss how to find prospects and valuable connections: A secret diary Gobsmacked™ YouTube Video

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Alois Bělaška, CEO of Friendsplus.Me discusses Google+ as CRM: A Gobsmacked™ YouTube Video

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Gobsmacked™ Queens Christine Sutherland and Rini Das discuss how to target: A secret diary Gobsmacked™ YouTube Video

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Gobsmacked Queen Christine Sutherland discusses the importance of Google+ profile: A secret diary Gobsmacked™ YouTube Video

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Garry Shultz finds that Google+ has the potential to revolutionize customer-care platforms: A Gobsmacked™ YouTube Video

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Professor Ross Wirth finds that Google+ potentially can provide an API that helps collaboration: A Gobsmacked™ YouTube Video

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Advantages of Google+ over other social media platforms: A Gobsmacked™ YouTube Video

 

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Why we formed the Gobsmacked™ community? A Gobsmacked YouTube video

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Introduction to Gobsmacked™ Google+ community

Experts and users of Google+: We have lots of questions for you. Come, join our Google+ community Gobsmacked™.

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Comparison of LinkedIn and Google+ Features

Current estimates indicate that Google+ (which started in 2011), has 343 million active users and 100,000+ communities, whereas LinkedIn has 238 million users and 1.5 million LinkedIn Groups.

Most LinkedIn members use their profile for professional branding purposes. The active LinkedIn members engage in business development and job search/placement activities. In contrast, initially many Google+ users used the features for personal interactions such as photo-sharing with family, hangout with family and friends. Also many G+ users don't realise that their personal posts are making it to the public webspace and that they should reset their visibility preferences of posts and "About" page. Those users detered others from engaging with them.

However, the demand and growth of Google+ has been phenomenal this year. Moreover, after LinkedIn deployed an unprecedented and Members-UNfriendly policy called Sitewide Automated Moderation (SWAM), thousands of professionals and small businesses are exploring and migrating to Google+. Those who are active in Google+, are more than ever separating their professional profile from their personal profile and are engaging at different levels.

If you are considering to put your efforts into only one channel that helps you manage your customers better and more effectively, then you must start by comparing the features of each channel. The following tables compares all the known features available (as of September 1, 2013) with a free LinkedIn Membership and a Google+ profile (which is free).

The features marked in "blue" are the ones that we consider as very user-Friendly. The features marked in "red" are the ones that we consider as user-UNfriendly.


Overall

Feature Google+ LinkedIn
People Circles, Pages, Communities Connections
Companies Circles, Pages, Communities Company Pages
Posts Text, Photos, Links, Videos, GIFs
Text, Links and Image files
No limit on text/character count
Limit on number of characters in post
Tag people and pages with @ and +
Tag people and companies with @
Add hashtag for global SEO Does not contribute to SEO
Discussions Communities: Private, Public with  invite moderation, Public-Open LinkedIn Groups: Private, Public with  invite moderation, Public-Open
Home Home Home
Login Email
Automatic sign-on with login to any other Google products
Email
Like "+s" "Like"
Mobile App Available Available

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